Cancellation & Refund Policy

We understand travel plans can change. Our cancellation policy is designed to be simple and fair for every guest.

Free cancellation

Bookings cancelled at least 24 hours before the scheduled check-in time are eligible for free cancellation and a full refund of the amount paid, minus any payment gateway charges (if applicable).

Late cancellation

Cancellations made less than 24 hours before check-in may not be eligible for a full refund. In such cases, a partial refund may be issued at the discretion of the management, depending on the season and availability.

No-show

If a guest does not check in on the booked date and has not cancelled the reservation, the booking will be treated as a no-show and no refund will be issued.

Refund processing

Approved refunds are processed within 7-10 business days to the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

How to cancel

To cancel or modify your booking, please contact us directly on WhatsApp or call us at the phone number listed on our website. Please share your booking confirmation details for faster processing.

Exceptions

Special group bookings, long-stay reservations and peak-season bookings may have different cancellation terms, which will be communicated at the time of confirmation.